State Farm® Insurance Agent Jessica Carlos

"This State Family is the best. Highly recommend you go with Team Carlos for your home and auto."

"Valerie and Jessica were so nice to my elderly father when he needed to get a policy for auto. 10/10 recommend and will def be back for any other coverage needs we have in San Antonio.

*As a side note, I've been to numerous other State Farm office around the country due to business matters over the past 20 years, and this was hands down the most welcoming out of all of them!"

"I was honestly surprised how I was able to get a much better rate than my last auto insurance with more coverage. The agent Valerie Flores walked me through the benefits, explained based on my needs what I didn’t need, and helped me bundle between home and auto. I’d give 10 out of 5 stars if I could"

"Muy amables, hablan español y buscan las mejores opciones para ti."

"Jess was very informative and helpful by explaining what insurance I needed and also saving me money! I highly recommend Jess!"

"I have nothing but great things to say about Jessica and her team! I switched my policy over from a different company. She made the process smooth and easy and I’m saving a significant amount compared to what I was paying!"

"This firm is absolutely fantastic! Great service all around!"

"Highly recommend! Everyone I have come across at Jessica’s office has been so kind and sweet. Communication is great and they are on top of things when it comes to explaining different policies and what best suits your needs. Can’t recommend them enough!🙌"

"Thank you so much for your outstanding help getting my policy.i feel completely confident in my coverage"

"Elena is awesome and always good to speak with. Thank you so much Elena for going above and beyond to make sure all my inquiries and policy updates where handed with such urgency."

"Great office and staff!! Was treated with absolute professionalism! If you are in the air and looking for an agent who will take care of you! Look no further! Highly recommend!!"

"So much hospitality and attentiveness, really shows how much they value their customers. Thank you for the kindness and all your help."

"Today, Ms.Sandra Castro helped me with my ID cards and answered questions I had. She was courteous & ready to help. Now, I failed to mention my call was about 10 minutes before closing and she made sure I received all that I needed. I continue to get great customer service from the Jessica Carlos staff. They represent Stste Farm Insurance Company well. Thank you!"

"Valerie was awesome and very nice! She made switching insurance easy. She gladly answered my questions and helped me over the phone when I needed it. I even got my dad to switch insurance!"

"I spoke with Elena concerning auto and everything was done to my satisfaction as well as her taking time to be informative. I was transferred from an agent that I worked with for many years. Jessica’s office has made the change pleasent and easy.
Thanks
Reuben Presas"

"I can't tell you how pleased I was with the outstanding level of customer support Elena M provided . She went above and beyond, taking the time to reach out to the insurance company of the person who damaged my vehicle. She was so patient and kind."

"My agent was very knowledgeable about what I needed for my auto and home coverage."

"Not only did State Farm cover my DoorDashing and give me more than $100 better offer than my previous coverage(!), Jessica Carlos State Farm group treated me very well. I was able to get my initial quote from Valerie, and then Jessica helped me finish getting set up. Both were understanding of my situation and communicated with me via email (my preffered) until I was ready to move forward.

Speaking with Jessica, I found she is incredibly personable, compassionate, and has a "small business mindset" that allows her to connect more with her customers (at least, it felt true for me.) I feel very much taken care of and in good hands with this group.

And I cannot lie that an insurance group led and run mainly by women in Southern Texas makes this very independent woman feel seen, heard, and feel right at home!"

"Associate Alena was very helpful and resourceful and determining the best plan for my budget"

"I give 1000 stars. I say this because Valerie went above & beyond with explaining everything I needed and not needed with what’s required for Texas and options for bundling to save money . I’m glad I made the switch ."

"⭐⭐⭐⭐⭐
Elena and Valerie made the entire insurance process so smooth and stress-free! They were both incredibly helpful, patient, and took the time to explain everything clearly so I felt confident in my decisions. It’s not always easy dealing with insurance, but they truly made it a great experience.

And I have to say…. Elena made sure I didn’t forget to mention that she’s the best ever… and honestly, she might be right! 😄

Highly recommend working with them if you want great service and people who genuinely care!"

"Elena and Sandra are awesome they deserved a raise."

"Elena was super friendly and very helpful!"

"I love state farm. This office is great!!"

"Warm presence and kind thoughtful service."