State Farm® Insurance Agent Jessica Carlos
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brodie725
January 15, 2026
"Just a quick comment to mention what a great experience it was to speak with State Farm rep Maureeca. Her knowledge and professional attitude was A#1 . She answered all my questions in a timely, friendly manner. Great job Maureeca 👏"
"Thank you so much for your kind words! We're thrilled to hear that Maureeca provided you with excellent service and made your experience a positive one. We'll be sure to pass along your compliments to her—she truly is a valued member of Team Carlos. If you ever need anything else, please don't hesitate to reach out."
Sergio Flores
January 14, 2026
"Thank you Jessica and team for helping us. Very knowledgeable with all types of strategies and they where able to answer all questions we had afterwards. Thank you again for the excellent service"
"Thank you so much for your kind words! We're thrilled to hear that you found our team knowledgeable and that we could assist you with all your questions. It was a pleasure working with you, and we truly appreciate your trust in us. If you ever need anything else, don’t hesitate to reach out! – Team Carlos"
Debra Fryatt
January 12, 2026
"Great quick service with a friendly agent. Thank you Elena"
"Hi Debra, Thank you so much for your kind words! We’re thrilled to hear that Elena provided you with great, quick, and friendly service. We appreciate your support and look forward to serving you again! "
Carla Evans
January 6, 2026
"Mrs Carlos is the best always there to help with any questions or needs very professional I recommend her and her crew they are the best very knowledgeable"
"Thank you so much for taking the time to share your experience! We are delighted to hear that we were able to provide you with such professional, helpful, and knowledgeable service. We strive to be the best resource for all our clients' questions and needs. Your recommendation means the world to us! We truly appreciate your trust and look forward to serving you again in the future."
Nallely Alvarez
January 6, 2026
"El mejor servicio al caliente que he recibido Jessica Carlos fue la mejor agente. Fue extremadamente amable y paciente contesto todas mis preguntas y me informo de todo lo necesitaba y también me iso sentir como su familia y que le importará que obtuviera la mejor cobertura al mejor precio de mis necesidades muy satisfecha con todo 100% recomendable"
"¡Esa reseña maravillosa es sobre mí? ¡Oh, qué emoción! ¡Muchísimas gracias! Leer esto realmente alegró mi día, y estoy increíblemente conmovida por sus amables palabras. Fue un absoluto placer trabajar con usted. Cuando me reúno con un cliente, mi objetivo principal es siempre asegurarme de que se sienta escuchado, completamente informado y seguro con sus decisiones. Estamos hablando de una cobertura importante y de su tranquilidad, por lo que tomarme el tiempo para responder cada pregunta y explicar todas las opciones es parte de mi trabajo, ¡y realmente lo disfruto! Me alegra mucho que hayamos podido encontrar ese equilibrio perfecto de excelente cobertura a un excelente precio que se ajusta exactamente a lo que necesita. Y sí, hacer que los clientes se sientan como familia es importante para mí; ¡así sé que estoy haciendo las cosas bien! Gracias de nuevo por su confianza y por la increíble recomendación. ¡Por favor, no dude en comunicarse si alguna vez necesita algo más en el futuro!"
Bria Jackson
December 22, 2025
"When it comes down to it , you want someone you can trust and Ms Jessica is a person you can trust ! Protect what matters most , call Jessica Carlos today !"
"Thank you so much for your kind words, Bria! At Jessica Carlos State Farm, trust and protecting what matters most to you are our top priorities. We're honored to be your choice and look forward to continuing to provide excellent service. If you or anyone you know ever needs assistance, don’t hesitate to reach out!"
Barber Hustlers
December 16, 2025
"Very disappointed in this State Farm office. I reached out several times regarding important information about my policy, and each time I got vague responses or no response at all. I was assured the owner would reach out to me personally that never happened. The lack of communication and accountability is unacceptable, especially from an insurance provider. I will not be conducting business with this office again and would not recommend them to anyone."
"This is Jessica Carlos, the owner of this State Farm office. I’m sorry to hear about your experience and the frustration you’ve felt. I would like to understand what happened and see how we can assist you. Please reach out to us directly at 210-616-0662 or jessica@teamcarlossf.com with your contact information so we can address your concerns personally. Your feedback is important, and we want to ensure you receive the attention you deserve."
Yvonne “Bonnie” Rivera
November 20, 2025
"Deborah is the best! She is honest, helpful and I certainly trust her to ensure I have everything I need!"
"Thank you so much for the five-star review and for recognizing Deborah! As the owner of the Jessica Carlos State Farm office, I was thrilled to read your kind words. Deborah is a truly invaluable member of our team, and we couldn't agree more—her dedication to being honest, helpful, and completely trustworthy is what makes her so excellent at making sure our customers have everything they need. We are so proud of the service she provides and appreciate you choosing our office for your insurance needs. We'll be sure to pass your compliments along to her!"
R A
November 12, 2025
"GREAT TEAM!!! Our family had been with Mrs. Martinez for 7yrs. as our insurance agent, she and her ENTIRE TEAM are Top Notch. Mrs. Debra and Sandra and of course Elena are VERY KNOWLEDGEABLE. They take their position very seriously. They will ALWAYS return calls, email’s, etc. it’s very comforting having piece of mind, knowing that you have a talented team on your side. KUDOS to this great company. Keep up the good work."
"Thank you so much for your wonderful review and we are truly grateful for your kind words. Elena, Sandra, Debra, Maureeca, and I all take great pride in providing knowledgeable and attentive service to our clients. It means a lot to know that our team’s dedication and responsiveness have given your family peace of mind over the years. We’re honored to continue serving you and appreciate your trust and support. Thanks again for the kudos — we’ll definitely keep up the good work! "
Omar George Carpi
November 5, 2025
"Quiero expresar mi agradecimiento a State Farm Agency por gestionar mi solicitud y especialmente a la Sra. Elena Martínez por su profesional desempeño durante nuestro intercambio para la contratación del Seguro. Fui muy bien atendido."
"Me alegra que tuvieras una experiencia tan positiva."
Omar George Farray
November 4, 2025
"I would especially like to thank Elena for her outstanding support. She was always available to answer my questions, guided me through every step, and ensured that the entire experience was smooth and stress-free. Her professionalism and dedication truly made a difference. Thank you again, Elena, for all your help and for making my car insurance experience positive."
"Thank you so much for your kind words and for recognizing Elena’s outstanding support! We’re thrilled to hear that she was able to guide you smoothly through every step and make your insurance experience stress-free and positive. Elena and our entire team are dedicated to providing the best service possible, and your feedback means a lot to us. If you ever have any more questions or need assistance with your insurance needs, please don’t hesitate to reach out!"
Bianca Ramos
November 4, 2025
"Jessica Carlos and her team are awesome! Always there and always helpful with all the questions. They are super caring and always looking out thank you!!!"
"Thank you so much for this incredible five-star review! We are absolutely thrilled to hear how much you value the service you receive from Jessica Carlos and her team. Providing knowledgeable support, being always available to answer questions, and truly looking out for our clients is the foundation of our work. Your description of the team as "super caring" means the world to us. We are proud to have you as a client and will be sure to pass along your kind words to Jessica and the entire staff!"
Cathy
November 3, 2025
"I had the pleasure of speaking with Jessica Carlos about car insurance and she answered almost all my questions without me even having to ask. She has nothing but the best interest of her clients in mind. 10/10."
"Thank you so much for your kind words! I’m thrilled to hear that you had a positive experience and that I could assist you with your car insurance questions. At State Farm, we always strive to put our clients first, and I'm glad that came through during our conversation. If you have any more questions or need further assistance, please don’t hesitate to reach out. I appreciate your trust and support!"
stephanie anderson
October 31, 2025
"Jessica Carlos helped my son save $2600 a year, switching to State Farm! Her office and staff are amazing. Definitely recommend!"
"Thank you so much for your kind words! We're thrilled to hear that Team Carlos was able to help your son save $2600 a year by switching to State Farm. Our team is dedicated to providing excellent service for both vehicle insurance and life insurance needs. We truly appreciate your recommendation and look forward to assisting you and your family in the future!"
Miranda Henry
October 29, 2025
"I’ve had the pleasure of working with Jessica Carlos and she is truly outstanding. She really knows her business inside and out, and her clients are in great hands. Her office is beautiful - clean, modern, and welcoming - and her team is always friendly and professional. I highly recommend her to anyone looking for a knowledgeable and reliable agent!"
"Thanks for the kind words, Miranda."
Pat Moore
October 28, 2025
"Extremely friendly, informative and wonderful customer service!"
"Thanks for the kind words, Pat. I am glad we were able to assist you with your insurance needs and that you had such a positive experience!"
Valerie Flores-Ventura
October 17, 2025
"Jessica and her team were absolutely amazing! 💕 They were so helpful, kind, and patient with all of my questions. I left feeling confident and completely taken care of! If you’re looking for an insurance team that’s both knowledgeable and genuinely sweet, Jessica’s your girl! 🌟👏"
"Thanks for the review, Valerie! I am happy to hear you had a great experience during your recent interaction with our office. We are looking forward to assisting you in the future with your insurance needs."
Chris Schoch
September 26, 2025
"Great customer care, very helpful and kind!"
"Thanks for the kind words, Chris. I am glad we were able to assist and that you had such a positive experience!"
lumasbrightbilingualminds
September 26, 2025
"Lumas Bright Bilingual Minds is happy to recommend Jessica Carlos State Farm! Their team is always so kind, professional, and helpful. We truly appreciate the way they make every interaction positive and welcoming. A wonderful team to work with!"
ELISA REYNA
September 26, 2025
"They helped me with car insurance. I was able to save money and understand why I needed more coverage. They also helped me with life insurance to make sure my family is taken care of if anything happens to me. Thank y'all!!!!!!!!!!!!!!"
"Thanks for the kind words, Elisa. I am glad we were able to assist and that you had such a positive experience with our office for your car insurance needs."
The House Cake Bakery
September 26, 2025
"At The House Cake Bakery we’ve had such positive experiences with Jessica Carlos State Farm. Their team is always friendly, professional, and willing to help with anything you need. They truly make you feel supported and cared for. We highly recommend them for their excellent customer service and the welcoming way they treat everyone"
"Thanks for the kind words!"
1989ClothingGoods
September 26, 2025
"From start to finish, Jessica Carlos’ State Farm team delivered great service. They listened, understood exactly what we needed, and made everything simple and clear. Definitely recommend!"
"This is fantastic to hear! We're thrilled that our team was able to listen, truly understand exactly what you needed, and simplify the entire process. Making insurance feel straightforward and easy is what we aim for every day. Thank you for sharing your experience!"
Mercedes Ballez
September 20, 2025
"My experience with State Farm representative Jessica Carlos was outstanding. Very attentive, knowledgeable, and understanding on what I was looking for. I would recommend this to all of my family members, on not only the affordable pricing but also on the service that they gave me!"
Mike Dunlop
September 19, 2025
"very thorough and helpful"
"We appreciate you taking the time to leave a review!"
Deborah Ornelaz-Compean
September 18, 2025
"What an awesome insurance experience !!!Efficient , Professional & the BEST CUSTOMER SERVICE !!!"
"Thank you so much for the fantastic review! We're thrilled that you felt our service was efficient and professional. Providing the BEST CUSTOMER SERVICE is always our top priority, and we appreciate you recognizing our team's effort."